The war with Microsoft Part II

With my money still being possessed by Redmond, and my software also being located somewhere in the Microsoft product vaults, I was sent a link requesting feedback about my engagement with them the other day that I outlined here.

Well, they certainly got some feedback! Unfortunately most of it was of the 1-10 kind but on the last page they gave me some comment boxes... Thank you, Microsoft, the first decent thing you've done in this affair so far.

Please share any suggestions for how we can improve the Microsoft Store website:

You could start by making it work. I understand that's a real challenge for you. I've purchased and downloaded software from a lot of small operations and they all seem to be able to manage to take my money easily and provide me a link so I can download the product. Microsoft took 2 shots at taking my money, succeeding on the 2nd occasion, but still managed to fail to provide me with the product.

I was then told the transaction was cancelled, but my money is still a safe part of the Microsoft cash mountain. The product, on the other hand, remains in your software vaults somewhere. I'm about to start three weeks of 70 hour weeks so it's highly unlikely I'm going to be able to chase this up in that time frame but I strongly suspect the issue will still be waiting for me at the end of that time period. 


Please tell us about factors that influenced your survey responses or share any other comments about your support experience:

Try training your people to talk like members of the human race, not brain dead morons, I thought Microsoft prided itself on hiring intelligent people.

The script that he was obviously required to use was patronising in the extreme. My evaluation of his performance is an evaluation of his training, I'm sure he was doing *exactly* what he was supposed to. The fact that he is required to talk in such a ludicrous manner is what needs to be addressed here. Microsoft isn't functioning as a dynamic, innovative, receptive software company, it's functioning as a staid bureaucractic behemoth, and it's little wonder that it's struggling to put together quality products.

Even if my purchase goes through, my first act if I ever get a hold of Office 365 will be to buy an add on to restore the highly efficient structures of Office 2003 as opposed to the farcically organised current model which still alternately bemuses and infuriates me after years of use. 

I didn't want them to be under any illusions about my thoughts regarding their performance in this matter, amongst the confusing messages I got last time was that the issue would be passed upwards and would take 48-72 hours to be looked at. If I don't work at school tomorrow, I will chase them up some more, as long as I'm feeling brave that is!